• The European Ecommerce Report 2019

The European Ecommerce Report 2019

The European E-commerce Report 2019 was published recently. It is a detailed report that presents the state of e-commerce in Europe and contains selected data to help national and international retailers assess its potential for success.

#European #Ecommerce Report #2019 presents many interesting facts about demography, #marketplaces in each country.

Key data summarized

  • 88% of Swiss online consumers made online purchases in 2018. Switzerland leads this list, and Ukraine comes last with only 22%.
  • European B2C e-commerce turnover is expected to reach €621 billion in 2019.
  • B2C e-commerce turnover continues to grow at around 13%
  • The largest share of B2C e-commerce revenue is concentrated in Western Europe (66%)
  • Northern Europe has the highest spending per online shopper
  • Portuguese e-shoppers most concerned about payment security concerns
  • Kosovo and Montenegro will shop in-store rather than online

Our posts

Customer journey mapping in Zoho CRMDigideo

Customer journey mapping in Zoho CRM

, ,
Customer Journey Mapping in Zoho CRM involves visualizing and analyzing customers' steps when interacting with a business across various channels. This comprehensive view helps organizations understand customer behavior, identify pain points, and optimize engagement strategies. What is the Customer Journey? The customer journey represents a customer's complete experience with a business, from initial awareness through consideration, purchase, retention, and advocacy. By understanding this journey, companies can identify critical touchpoints, pain points, and opportunities for improvement.
E-mail marketing checklist banner newDigideo
future trends in crm automation AIDigideo

Future Trends in CRM Automation – AI

, ,
As businesses strive to enhance customer relationships and streamline their operations, Customer Relationship Management (CRM) systems have become indispensable tools. Zoho CRM, a leading platform in this space, is continuously evolving to incorporate cutting-edge technologies. This article explores the future trends in CRM automation within Zoho CRM, focusing on the integration of Artificial Intelligence (AI), Machine Learning (ML), and bots, and how these advancements are set to revolutionize customer relationship management.